1. STANDARD CANCELLATION WINDOWS
Balloon flights: more than 72 hours before start — full refund; 24–72 hours — 50% refund; less than 24 hours or no-show — no refund, unless the product page states different terms.
Daily, private and cultural tours: more than 72 hours — full refund; between 24–72 hours, full refund applies up to 48 hours and then 50%; less than 24 hours or no-show — no refund, unless different product terms apply.
Adventure activities such as ATV, horse riding and Jeep Safari follow the applicable product cancellation window; airport transfers are generally refundable when cancelled before the last 24 hours, subject to the terms accepted at booking.
2. HOW TO CANCEL
Send the reservation number and lead traveler name to info@kapheratravel.com or WhatsApp +90 540 101 50 50. A cancellation is effective after your request has been received and acknowledged.
3. WHEN THE OPERATOR CANCELS
If an experience cannot operate because of weather, unsafe wind, an aviation authority decision, vehicle failure or another operational reason, the available solution may be rescheduling or a refund according to the affected booking and supplier conditions.
4. BALLOON WEATHER CANCELLATIONS
Hot air balloon flights are weather-dependent. A safety cancellation by the licensed operator or aviation authority is different from a voluntary guest cancellation. Where the booking conditions provide for it, guests may reschedule to the next available date or receive the applicable refund.
5. NO-SHOWS AND LATE ARRIVALS
Missing the confirmed pickup, providing incorrect pickup/contact information, arriving too late to participate or being unreachable may be treated as a no-show and may be non-refundable.
6. REFUND METHOD
Approved refunds are returned to the original payment method. We submit approved refunds as soon as practicable; bank or card processing time is outside our control and may take additional business days.
7. THIRD-PARTY PLATFORM BOOKINGS
If you booked through a marketplace or travel platform, the cancellation/refund rules of that platform and reservation may apply. Requests should normally be submitted through the same platform used for booking.
CONTACT
Cappadocia Kaphera Travel Agency · TÜRSAB No: 18577 · +90 540 101 50 50 · info@kapheratravel.com